Cloudflare took down our website after trying to force us to pay 120k$ within 24h
robindev.substack.com
TL;DR: We've been on the Cloudflare Business plan ($250/month) for years. They suddenly contacted us and asked us to either pay them $120k up front for one year of Enterprise within 24 hours or they would take down all of our domains. While this escalated up our business we had 3 sales calls with them, trying to figure out what was happening and how to reach a reasonable contract in a week. When we told them we were also in talks with Fastly, they suddenly "purged" all our domains, causing huge downtime in our core business, sleepless nights migrating away from CF, irreparable loss in customer trust and weeks of ongoing downtime in our internal systems.

Also, interesting comment I found on HackerNews (HN):

This post was definitely demoted by HN. It stayed in the first position for less than 5 minutes and, as it quickly gathered upvotes, it jumped straight into 24th and quickly fell off the first page as it got 200 or so more points in less than an hour.

I’m 80% confident HN tried to hide this link. It’s the fastest downhill I’ve noticed on here, and I’ve been lurking and commenting for longer than 10 years.

  • @TramortEnglish
    19•1 month ago

    I read the post and it doesn’t sound abusive at all

    Plus: cloudflare kept putting them in touch with the sales department. Not legal. Not technical support

    It’s just shit customer service, even if the customer is making a ton of money compared to your fees. Should a casino pay more for other services, too, just because they" don’t need a subsidy"?

    • @[email protected]English
      13•1 month ago

      As strange as this may sound… if you’re having serious technical problems, it’s the sales team you want to talk to.

      Sales people have way more pull at tech companies than the engineering teams do. If your sales rep sounds an alarm, people listen. When tech support sounds an alarm, nobody bats an eye.

      In this particular situation, they should be reaching out to cloudflare’s legal team. But, with their own legal team.

      • @[email protected]English
        1•1 month ago

        Good luck with the lawsuit for breach of contract when you broke the contract. I’m sure the judge will be amused.