The COVID-19 pandemic accelerated those changes, pushing retailers to shift online and intensifying the streaming competition among entertainment companies. Now, from the picket lines, workers are trying to give consumers a behind-the-scenes look at what it takes to produce a show that can be binged any time or get dog food delivered to their doorstep with a phone swipe.
It’s not customer expectations that are driving low wages and overwork, it’s corporate greed. If Netflix / UPS / hired more workers and paid better wages then there wouldn’t be an issue. Blaming customers is just an attempt to deflect from the real culprits.