I agree. The average user can’t be expected to read all of the documentation, but when you run into a problem, odds are you aren’t the first. So instead of immediately going to ask for help, maybe Google the issue for a while, at least skim the man page or try fixing it yourself before asking.

And ask well. There’s a huge difference between “I have problem X with package Y. I tried solution Z and it didn’t work. Here is some information I think could be relevant. Thanks.” and “HELP program Y isn’t worknig I dunno what to do???”.