Lots of reasons, none of them excusable. They could want to stop people from calling back and are too lazy/can’t figure out how to set up an inbound call back route to go to a “Don’t call us back at this number” voice message; they could have switched phone services (or they’re utilizing a call center/got a new call center) that masks automatically. Those are the two that spring off the top of my head.
Why would the hospital do that? Don’t they realize nobody answers calls that can’t be identified?
Lots of reasons, none of them excusable. They could want to stop people from calling back and are too lazy/can’t figure out how to set up an inbound call back route to go to a “Don’t call us back at this number” voice message; they could have switched phone services (or they’re utilizing a call center/got a new call center) that masks automatically. Those are the two that spring off the top of my head.