Since the removal of the DLC, and the fact it's not already in the base game, all assets related to it now appear as grey boxes. Thanks again for that, as it was doubtlessly absolutely necessary to remove the DLC now and not when it's integrated...
I think the refund would have been right to do from the company side once everything was prepared - it wouldn’t be right for them to keep any money from customers after the content has been integrated into the base game. But only once they are sure nothing will break due to the refund.
The refund was forced. Players didn’t choose it.
Well then my opinion stands, that’s pretty shitty. The choice to refund should ultimately lie with the customer not with the company.
I think the refund would have been right to do from the company side once everything was prepared - it wouldn’t be right for them to keep any money from customers after the content has been integrated into the base game. But only once they are sure nothing will break due to the refund.