Exactly. This is like someone I knew who was a CSR blowing off steam at difficult customers by hitting mute and cussing them out. Like you realize that mechanisms fail all the time, right? This dude wouldn’t entertain the idea that a mute button could fail. I tried.
I did that when I worked customer support. The only way I could retain the little bit of sanity I had left. But to be honest, we were so understaffed that even if I slipped, they wouldn’t have fired me. There was one guy who was so angry with a customer that he wrote their number down, and then over his break called the customer with his private phone to argue with them. Still didn’t get fired, lol.
Lol holy shit. I’m sure it’s a very frustrating job at times. This guy was a parent and needed his job. I don’t think they would’ve had all that much trouble replacing him
Exactly. This is like someone I knew who was a CSR blowing off steam at difficult customers by hitting mute and cussing them out. Like you realize that mechanisms fail all the time, right? This dude wouldn’t entertain the idea that a mute button could fail. I tried.
I did that when I worked customer support. The only way I could retain the little bit of sanity I had left. But to be honest, we were so understaffed that even if I slipped, they wouldn’t have fired me. There was one guy who was so angry with a customer that he wrote their number down, and then over his break called the customer with his private phone to argue with them. Still didn’t get fired, lol.
Lol holy shit. I’m sure it’s a very frustrating job at times. This guy was a parent and needed his job. I don’t think they would’ve had all that much trouble replacing him
In my case, the only reason they’d fire people is if they refused to work overtime, hah.
damn, i had exactly this happen to me.
i’m very happy to be a) not working with costumers anymore and b) much more chill than i was 20 years ago.