Article and rant detailing my extremely negative experience with business account opening and network gear order on Amazon, covering difficulty in getting customer support, difficulty setting up business account, difficulty reporting potential security issue, shipment of second-hand open-box devices instead of new items, Amazon's refusal to send replacements, problems with the process of used items collection and associated refund, barrage of auto-generated emails, zero customer care, my subsequent decision to shop local, other details, and more
  • imposedsensation@lemmynsfw.comEnglish
    292·
    6 months ago

    I ordered four 2 TB SSDs from them and got two 2 TB and two 1 TB, but all four had an Amazon barcode saying they were 2 TB. I didn’t immediately install, was waiting for other parts, then once I realized they defrauded me, Amazon said it was more than 30 days and they couldn’t be returned. Trying to get an agent that could help was damn near impossible, and then I had to pay a restocking fee for a mistake that wasn’t mine. I am still shocked they didn’t detect their mistake mislabeling a bunch of SSDs. I’m not going to shop with a company that connects me to a robot, especially the least sophisticated AI robot on the planet. I thought Amazon was a technology leader?

    • commandar@kbin.social
      211·
      6 months ago

      Assuming you’re in the US, I 100% would’ve done a credit card chargeback. Bank would’ve taken your side on that one.

      • barsquid@lemmy.worldEnglish
        19·
        6 months ago

        I’m sure they’ll deactivate your account over that, though, maybe blacklist you. Sucks if you need them for something and cannot risk the chargeback.

      • Clbull@lemmy.worldEnglish
        3·
        6 months ago

        In the UK if the goods were over £100 and you paid via credit card, you could raise a Section 75 claim with the card issuer under the Consumer Credit Act.

        I used to work for a large train operating company and the sheer number of people contacting us for historic departure info to support a Section 75 claim because the news came out that someone got a 50% refund on their season ticket was astronomical.

        Alternatively… Small Claims Court. Amazon will drag you through the coals if you go the chargeback route.