Article and rant detailing my extremely negative experience with business account opening and network gear order on Amazon, covering difficulty in getting customer support, difficulty setting up business account, difficulty reporting potential security issue, shipment of second-hand open-box devices instead of new items, Amazon's refusal to send replacements, problems with the process of used items collection and associated refund, barrage of auto-generated emails, zero customer care, my subsequent decision to shop local, other details, and more
This almost certainly depends on where you are, I can reliably get normal prime shipping or even same and next day for 99% of non-specialty items
Not that Amazon making service worse for some is acceptable, but that it’s not universal
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