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A polished, bug-free experience.
Bugs can ruin the immersion immediately. Crashes, lost saves, and other critical issues will prevent most of your game being played.
Edit: Im a programmer
Immersion? Stability and little details helping the atmosphere… I loved the singleplayer of Red Dead redemption 2 but online was a pure mess for me. Every time you would get immersed while hunting or so the game crashed on me. Every freakin 1-2hours it crashed…