TL;DR: We've been on the Cloudflare Business plan ($250/month) for years. They suddenly contacted us and asked us to either pay them $120k up front for one year of Enterprise within 24 hours or they would take down all of our domains. While this escalated up our business we had 3 sales calls with them, trying to figure out what was happening and how to reach a reasonable contract in a week. When we told them we were also in talks with Fastly, they suddenly "purged" all our domains, causing huge downtime in our core business, sleepless nights migrating away from CF, irreparable loss in customer trust and weeks of ongoing downtime in our internal systems.
We’ve been using CF for a long time as enterprise and non enterprise customers and while their support went to absolute shit compared to what it was, I agree with the first comment on that article.
Casino was in violation of TOS and the only solution was BYOIP with enterprise plan. They were given 48 hours to correct, but tried to weasel their way out of it for two weeks when CF finally shut down their account.
I’m 100% on the side of CF in this instance. This also explains the sales calls. There was no tech issue to resolve.