Rogers is somehow, impossibly, worse at customer service than Shaw, who were already terrible.
Fuck the government for allowing these mergers and acquisitions to happen. Fuck the previous governments too. (This isn’t a Liberal versus Conservative issue at all – they all allowed this to happen.)
The hoops they force you through to cancel your account should be illegal.
The stores where you sign up for internet in the mall? Nope, sales only. All the local customer service options are gone. They claim I have a secret pin or phrase to access my account (which I never set up with Shaw when I created my account), so I can’t deal with anyone over the phone. I basically cannot cancel my Shaw internet post-acquisition.
Well, one of the guys at the store at least gave me some info on how to ship the modem back. Rogers only allows you to return your modem using Canada Post, and they don’t provide a box – only an account number. So I have to scrounge a box and go to Canada Post with an account number. I’m contemplating shipping my modem back in a refrigerator box out of spite.
I’m thinking of just putting a chargeback on the VISA and forcing them to call me. Well, if it wouldn’t affect my credit. Fuckers.
About the PIN thing – I was confused too, because they never bother explaining to anyone. What actually happens is their system automatically e-mails you a new verification code (not a pin, if you ask me) while you’re on the phone, and you need to remember to check whichever e-mail account that is and continuously refresh until it comes up.
It doesn’t help that e-mail, like SMS text messaging, while being very fast is absolutely NOT an instant communication method. There can often be delays receiving a message with those technologies due to how they’re designed.