I bought a domain from them about 3 months ago (luckily for one year). I decided to choose them because there were good references regarding privacy. So I started to point my self-hosted services (with proper certications and stuff) which were solely used by myself and my family, to the domain and subdomains. So far, so good.

Suddenly, my domains stopped working. I went to the admin dashboard and tried to click on “Manage,” but the button wasn’t working. I checked the button code, and it was labeled as “disabled.” So I contacted support, and I won’t provide much more explanation; I will just paste their response.

Domains not working

open - created 15 hours ago

Whats going on with my domain and its subdomains ? i cant even access to manage them anymore, why?

Replies:

[Reply #1] from Njalla - 13 hours ago

Your account is suspended.

[Reply #2] from you - 8 hours ago

May i have a reason ? What kind of answer is that? If i cant use the service i want my money back

[Reply #3] from Njalla - an hour ago

We don’t refund services, and your domain has been suspended for violating our terms of service, for among other things, being flagged as malicious by various browsers.

[Reply #4] from you - now

What terms did I violate and how? Do you have evidence? You are not even providing a notification, nor a reason, nor any evidence. And you just go ahead and suspend my domain??? What kind of service are you providing? Are you self-hosting the servers? For the record, I was just self-hosting my own services and was doing nothing wrong. I don’t even understand why this is happening. And if you can’t give me a clear reason, I will go ahead and spread everywhere what you did, including the fact that you are not even refunding me.

Edit: adding their “profesional” response. I assumed they just stole my money and my domain. I’m not able to even enter to manage my domain. They just disabled the button … wtf

[Reply #5] from Njalla - 3 hours ago

Why was your domain flagged by security vendors as malicious?

  • db0@lemmy.dbzer0.comEnglish
    16·
    2 months ago

    Wait, if they suspended your domain, can you even transfer it away? if not, that’s really fucking scary.

    I don’t have good interaction with them either, but nothing as bad. I used one of their VPS to hold the reverse proxy for my lemmy instance like a year ago. Randomly it went down and the support was non-existent. Eventually it came back on its own after some days but I had already moved everything away from them

    • starshipwinepineappleEnglish
      15·
      2 months ago

      Wait, if they suspended your domain, can you even transfer it away? if not, that’s really fucking scary.

      Njalla takes ownership of every domain purchased on their platform. They do let you transfer domains to another registrar where you could be the owner if your account is in good standing but seems like that may not be the case here (since account suspended)

      That may be great for some domain use cases but for most stuff it would be better to have your name on the domain registration

    • MangoPenguin@lemmy.blahaj.zoneEnglish
      4·
      2 months ago

      Njalla is more private because they actually register the domain themselves, and just allow you rights to edit the settings.

      It’s quite different from a typical registrar like Cloudflare where you actually are directly registering the domain yourself.

    • geography082@lemm.eeOPEnglish
      31·
      2 months ago

      Yep they just disabled the “manage” button on the html . It is like a kiosk. Holly crap , yes they reply like if they were selling vegetables in the street. We need to advice other people