• djsoren19@yiffit.net
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    1 month ago

    Recently had a support call with a woman who was complaining about our 2 factor authentication system because she could only access one web page at a time. When I asked her if she couldn’t just open a new tab, she said she was too old to learn how computers work and couldn’t do that. She went on to claim that there’s a lot of people at her level of ineptitude, and that we shouldn’t have implemented 2fa because “most people don’t have multiple monitors.”

    It was so, so hard not to throw out an OK Boomer as they proudly lectured me on the depths of their ignorance.

    • Rekorse@sh.itjust.works
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      1 month ago

      Can be funny for trivial stuff, but in the medical field this type of stuff is pretty messed up in my opinion. Some medical places implement stuff like that just because they refuse to pay people to staff the phones in scheduling.

      Also, if the old lady doesnt want MFA thats her choice.

      • yetAnotherUser@discuss.tchncs.de
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        1 month ago

        Mandatory MFA isn’t a bad thing though.

        If an old lady doesn’t want to remember a password, should she be able to enter just her email/identifier without any verification?

        • Rekorse@sh.itjust.works
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          1 month ago

          I just think they should be able to opt out. Its up to the patient what their security posture is. If they don’t want it, they shouldnt be forced to have it. Just have them sign away their rights to sue the hospital or something along those lines.

          I’m open to hearing an argument why it should be forced to use MFA even if the patient doesnt want it. I know at least one hospital my company works with that has it optional for patients who want it.

          • yetAnotherUser@discuss.tchncs.de
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            1 month ago

            I think most people are just unaware of the risk that is involved. Healthcare information is some of the most sensitive data on a person and should be protected at all cost.

            Some older people in particular have as much of a self-preservation instinct on the internet as toddlers in real life. If protecting them takes away a tiny bit of agency from them then so be it because they cannot be trusted with such decisions. I believe any reasonable person would use MFA because trading off a tiny bit of convenience for a significant amount of security is always worth it.

            • Rekorse@sh.itjust.works
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              1 month ago

              Most of these patients have already received emails from multiple healthcare organizations that their data was breached though.

              The way medical data is stolen isnt through individual accounts usually unless you are famous or a politician.

        • dan@upvote.au
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          1 month ago

          MFA doesn’t really help much in the case of a tech illiterate person though, since TOTP codes can be phished just like username and password can. A scammer that calls them will just ask for the code in addition to the username and password.

          My employer uses Yubikeys with FIDO2/WebAuthn for two factor auth, but that’s probably too complex for a non technical person to figure out (even if it’s basically just “press the button when it tells you to”).

          • yetAnotherUser@discuss.tchncs.de
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            1 month ago

            Well, TOTP prevents at least these attack vectors, even for tech-illiterate people:

            • Unnoticed data base leaks being used to gain full access to people’s accounts
            • Credential stuffing (using another service’s leaked credentials to gain access)

            With TOTP there must be at least some contact between the “hacker” and the victim.

    • stoly@lemmy.world
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      1 month ago

      There is a time when every person realizes that things have changed so much around them that they no longer understand how it works. It creeps up on you slowly, but in the Information age, that is accelerated. Every person here will experience some form of that at some point in their lives.

      • VeganCheesecake@lemmy.blahaj.zone
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        1 month ago

        My father was 75 when his finances had deteriorated to the point where he was no longer able to afford a personal secretary.

        He had me explain the things he had to do, and he wrote them down on paper, step by step. He was pretty quickly able to do all the things he needed to do on his desktop.

        Never got fast typing down, so I got him dictation software. Anyway, I’m pretty convinced as long as your determined, you can stay hip to new technology in a way that at least allows you to work with it.

        • stoly@lemmy.world
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          1 month ago

          The difference is you. You enabled him and helped accommodate his needs. Without you, how’s he going to cope? Also you’re a good child.

      • djsoren19@yiffit.net
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        1 month ago

        That’s entirely your choice, it’s not a requirement of life. You can continue learning new information, there’s nothing that forces you to give into ignorance. I’d also say there’s a pretty big difference between “I’m not a very tech savvy person” and “I am completely helpless and choose to make it other people’s problem.”

        • WoodScientist@lemmy.world
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          1 month ago

          It’s a balance in many ways. There’s some aspect of refusing to do things due to not wanting to learn things. But sometimes people don’t want to adopt technologies simply because they’re unwilling to accept some very glaring downsides. For example, if you demand 2FA, you are demanding that your customers essentially consent to have an ankle monitor and remote audio monitor on their person at all times. Smart phones track your location 24/7, and they seem to track what is spoken around them as well. They are absolutely a huge invasion of privacy, and it’s remarkable we ever let them become as indispensable as we have. They’re basically just ankle monitors we all voluntarily put on each morning. I can absolutely see people just refusing to have a smartphone for the privacy implications alone.

          I also have some red lines on technology. I refuse to use tiktok because of its privacy and psychological manipulation issues. And I’ve moved away from most social media, even if that cuts me off from some very useful communications and conversations in my family and community. I also refuse to buy any appliance with a wifi connection. I try to avoid any device that requires an app to use. If your widget requires an app but your competitor’s doesn’t, I’m buying from your competitor. If your widget requires an app and your widget is just something that would be nice to have, but not life-changing, I’m not going to buy your widget at all.

          It’s a very dangerous thing to simply decry anyone who rejects a technology as ignorant or not tech-savvy. Often people reject particular technologies for damn good reasons. If we just accept the newest thing with zero thought simply for the fact that it is new, we are actually the ignorant ones. Something being newer does not automatically make it better. And often newer things are inferior to old things, like the case of a lot of privacy-violating appliances and companies filling everything with DRM and trying to turn it into a subscription. I don’t want basic household items to require an app to use, as it is guaranteed that the security on that system will be crap, and that the product will stop working after a few years after the company stops supporting the app.

          If I’m buying a physical thing, I want it to be completely stand-alone and require zero continued feedback from its manufacturer in order to continue to function. You can tell me til you’re blue in the face about how spying on me helps improve the customer experience, but I’m still going to tell you to take your privacy-violating, app-dependent widget and shove it up your app-loving ass.

  • A_Random_Idiot@lemmy.world
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    1 month ago

    I mean, walmart could easily fix that by having fucking cashiers.

    At the walmart I go to they put in like 60 self checkouts and have, maybe, one cashier running at a time.

    I don’t mind self checkout as a concept. Its fine if you are just buying a couple things, or something you might be personally embarassing for you… but they are not a replacement for cashiers.

    Cashiers and belts are needed to handle bigger purchases like monthly groceries and shit.

    Unless you are gonna take 25% off my bill for labor savings, I am not going to take my monthly shopping through a self checkout. I had to once when I had no choice, and I’ll never do it again.

    • CosmicTurtle0@lemmy.dbzer0.com
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      1 month ago

      I’m 100% against self checkout.

      They’ve put the burden of sale on you instead of themselves. If you fail to check something out accidentally, you are liable for theft.

      If they don’t have a cashier, I go to customer service and tell them to ring me up even if it’s one item.

      • A_Random_Idiot@lemmy.world
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        1 month ago

        Which is why I’m against making people do big orders through self checkout, cause thats when an accident can happen.

        Not when you’re getting your genital itch cream.

        • dan@upvote.au
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          1 month ago

          A lot of the grocery stores near me have a limit of 15 or 20 items for self-checkout. Safeway says “about 15 items” which is strangely vague. Any more and you have to go through a regular checkout.

          • A_Random_Idiot@lemmy.world
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            1 month ago

            i would say even 10 items is to much for self checkout, but thats better than walmart expecting you to take a cartful of monthly groceries through self checkout.

      • Brown5500@sh.itjust.works
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        1 month ago

        NAL, but i believe that they have to show intent in order to prosecute. As long as the legal system works properly, they would have to prove that you’re lying when you say “I forgot that was down there”

      • 2ncs@lemmy.world
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        1 month ago

        I can’t imagine a judge taking a case where someone unwittingly stole something

        • A_Random_Idiot@lemmy.world
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          1 month ago

          Don’t need to get to a judge. They can just tresspass you and then you have to drive 30 miles to another supermarket cause you cant ever set foot in that one again.

          Thats enough to fuck shit up for a lot of people.

        • stringere@sh.itjust.works
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          1 month ago

          I admire your faith in our legal system but despair at you lack of imagination.

          They’ll prosecute a bag of money for potentially being involved in a crime.

      • histic@lemmy.dbzer0.com
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        1 month ago

        Not even cause the checker should have seen it but also what store prosecutes someone over 1 item

    • psycho_driver@lemmy.world
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      1 month ago

      Unless you are gonna take 25% off my bill for labor savings, I am not going to take my monthly shopping through a self checkout. I had to once when I had no choice, and I’ll never do it again.

      I also faced that scenario once and walked out of the store leaving my $400 worth of groceries sitting in front of the abandoned cashier lanes. The profit from just my purchase would have paid for a full cashier shift that day. Instead they got to pay for restocking and ruined frozen food and meat.

    • Mongostein@lemmy.ca
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      1 month ago

      Yeah and then I had a lady ask to check my receipt because there’s not enough room to put everything on the fucking thing all at once so I told her no and walked out.

      • A_Random_Idiot@lemmy.world
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        1 month ago

        Its cute that you are trying to twist what I said into something that I didnt say.

        No wait, not cute. the opposite of that.

        I said I want a 25% discount for doing their job and saving them the labor. Not that their labor is 25% of my bill.

        • dependencyinjection@discuss.tchncs.de
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          1 month ago

          I have no clue. I guess you can look at the profit margin for a supermarket (Walmart is around 2%, I just checked), then figure out the average full food shop spend, and finally see what the average hourly wage is for a worker and how long it would take to ring up a full shop.

          Although, this also highlights why they can’t give OP 25% off as their margin isn’t anywhere near this figure. I guess we should also factor in handouts that companies like Walmart get from the government to subsidise their staff etc.

          • Jiggle_Physics@lemmy.world
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            1 month ago

            From reading a few reports, after looking this up, it seems walmart spend about 7% of it’s revenue on hiring, and about 32% on payroll. The other costs towards labor seem to vary greatly from source to source, depending on exactly what they take into consideration as a labor expense. So it is somewhere between 39% and 60% of the revenue.

            • YarHarSuperstar@lemmy.world
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              1 month ago

              So that other person was probably being super condescending for no reason? That’s kind of the impression I got when they said they had no idea the actual number.

        • stringere@sh.itjust.works
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          1 month ago

          I’m just basing it off of being married to a Walmart manager for 10 years but hey, maybe outsiders’ anecdotal feelings on the topic are more accurate than observed first hand experience.

          Walmart is ALWAYS hiring cashiers.

          • A_Random_Idiot@lemmy.world
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            1 month ago

            Yeah, and you know where they are? stocking shelves and picking for the online pickup orders. Not running checkout lines.

  • CumWeedPoop@lemmynsfw.com
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    1 month ago

    I get being mean to walmart because corporations are bad but being needlessly rude to random employees rubs me the wrong way. Most of us can’t get a job anywhere better despite having a degree. We have to deal with the mental abuse of people constantly treating us like dog shit just because we exist. The job situation is so fucked right now. I should not be having to compete with people that have masters degrees and decades of experience for tech support jobs that pay $15 an hour. Fuck this broken society.

    The last time I was not underemployed was 2018.

  • ricecake@sh.itjust.works
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    1 month ago

    I’ve never understood the people who seem to not get that some people actually don’t mind scanning their stuff and putting it in bags, and insist that that’s the line between what the customer does and the employee. They also used to carry your groceries to the car for you, and you can also get them to pick everything up, bag it and bring it to your car or house. It’s not like the checkout process is the special part that can’t change.

    Yeah, they want to save money by having fewer people get more customers checked out faster. I don’t really care since the part I like, getting finished at the store, happens faster.

    • grue@lemmy.world
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      1 month ago

      The check out is the part where the actual sales transaction occurs. It really is materially different from those other services you mentioned.

      Also,

      I don’t really care since the part I like, getting finished at the store, happens faster.

      That was true until they realized they could enshittify by closing all the regular check-outs and force everyone into it. Now it’s just as slow as full-service used to be.

      • ricecake@sh.itjust.works
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        1 month ago

        check out is the part where the actual sales transaction occurs. It really is materially different

        Like a vending machine? Or the gas station? Or the grocery pickup, where I pay online?
        What makes a human being present for me giving my money to a machine different if it’s a grocery store as opposed to one of those?

        Sorry your experience sucks. Stores near me regularly have both open and the self checkout is invariably significantly faster. It’s not like I just didn’t notice that something I do several times a week actually sucks.

    • GreenKnight23@lemmy.world
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      1 month ago

      I don’t have a problem with self-check. I use it most the time because I usually have < 10 items.

      I DO have a problem with only self-check lanes being open or only ONE regular clerk check lane open. both of which happen at walfart.

      I know this because I used to work there and policy was to hire floor associates that can run a register so the store won’t need to pay for cashiers just standing around.

      • tinyVoltron@lemmy.world
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        1 month ago

        I don’t think I’ve ever seen a Walmart cashier without a line. Doesn’t matter how many cashier lanes and self checkouts are open. Find it hard to belief they are ever able to just stand around.

        • GreenKnight23@lemmy.world
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          1 month ago

          that’s exactly the point. WM mgmt sees that as a win. every employee has a queue depth they can complete in x time, be it customers they help or tasks they complete.

          if you can’t complete the minimum queue depth according to WM you’re pulled up for a performance eval and eventually fired.

          Mgmt doesn’t want to hire more people because “home office” provides a bonus to mgmt to keep operation costs low. at “performing” stores this can be as much to go out and buy a new car.

          so the next time you’re waiting in line for an hour at WM ask to speak to the store mgr directly, or better yet ask for the contact details of the district mgr. enough complaints and that store is marked as “non-performant” and the store (and mgrs) will be pulled up for a performance eval.

      • Fisch@discuss.tchncs.de
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        1 month ago

        so the store won’t need to pay for cashiers just standing around.

        Aren’t walmart employees also required to stand all day? Kinda insane to me that they’re not allowed to just sit down

        • GreenKnight23@lemmy.world
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          1 month ago

          can’t say for every store, but we were told “it makes us look lazy and disinterested in being friendly or helpful to our customers”.

          typical boomer bullshit.

          they did let the little. old lady greeters use a chair, although that’s likely because of ADA compliance requirements they had to follow and not because they grew a heart.

    • ColeSloth@discuss.tchncs.de
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      1 month ago

      That’s not the actual animosity towards things like self checkout, most of the time. It’s a distaste for a large corporation to replace jobs with automation. Sure, it’s a menial job, but it was still an ability for someone to have a job if they needed one.

      Labor shortages go up and down with time and what a lot of younger people don’t really understand was that sometimes the country would go years with it being hard to find any job. Even a bad one. The last 15 years have been pretty easy to find work, so a lot of the younger people can’t really know what it was like when you could go a long time just trying to find a job.

      • pearsaltchocolatebar@discuss.online
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        1 month ago

        They have some new AI thing watching the cameras that will make that a lot harder. Like, it wouldn’t let me scan the same item twice instead of scanning both identical items.

        • kmaismith@lemm.ee
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          1 month ago

          This is why i refuse to use self check out. If they wont trust me to do the job my way i wont do it for free.

          • dejected_warp_core@lemmy.world
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            1 month ago

            For me it’s the damn scale under the bag, and how long the kiosk takes to register the weight of the last scanned item. Then the system “unlocks” and lets me scan another item. This system slows me down to the speed of the worst clerk in the store.

    • toynbee@lemmy.world
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      1 month ago

      I love self checkout. Conversation with strangers is difficult, slow and often not fun. Separating that aspect from checking out is the best customer service a lot of stores offer.

      Some stores near me are removing or disabling self checkout. Apparently this better serves the customer. Can’t quite see how taking away options improves things, but …

      • Mouselemming@sh.itjust.works
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        1 month ago

        I respect your preference, and for some people it could even be considered a “reasonable accommodation.”

        But I prefer to have the person who does this all day whip through the scanning and bagging while I pay up. It may not be rocket surgery, but good cashiers have an efficiency of eye/brain/hand motion that I can’t match. Especially when there’s multiples of the same item, their machine trusts them to do it the efficient way rather than scanning and weighing each item. Or having the produce codes at their fingertips without stopping to read them. And since all machines have little quirks, it’s helpful to know exactly where to apply “percussive maintenance.”

        I am comfortable speaking with strangers, so I always thank them and wish them a good day. And I don’t stand for entitled assholes giving them shit, either.

        Having both options is best and should be part of ADA compliance.

      • Naura@startrek.website
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        1 month ago

        Yea the issue is the employer doing it to make more profit instead of spreading the more profit they make to the workers. There is nothing wrong with self check out. There is something wrong with people being paid shit when the company is sending dividends to stockholders instead.

      • ScoopMcPoops@lemmy.world
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        1 month ago

        It doesn’t, it’s because people shoplift at self checkout all the time and the big retailers can’t figure out how to stop it. Almost every shop in my town forces you to do self checkout, they don’t even have cashiers most of the time. Last time I was at my local walmart they had like 6 self checkouts and 4 cashiers just standing there staring at everyone trying to find shoplifters. They still can’t find them though lol.

        • Furbag@lemmy.world
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          1 month ago

          Which is bizarre, because shrinkage due to theft at all major retail chains is at historic lows, but they keep complaining that they can’t make any money due to rampant shoplifting. Then you look at their profits for each fiscal year and wonder what their deal is if losses due to shoplifting have never been lower and profits have never been higher?

          It’s an easy scapegoat to justify closing low performing stores. It essentially shifts the blame onto the community, rather than the greedy suits.

        • toynbee@lemmy.world
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          1 month ago

          Well, this can’t possibly be the case. The giant corporations who assuredly only have my best interests in mind tell me it’s what I want, not what they want.

  • RememberTheApollo_@lemmy.world
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    1 month ago

    My parents refused to use the self-checkout because “They take people’s jobs.”

    They were hardcore republicans perfectly happy to make sure those jobs got paid shit.

    • dan@upvote.au
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      1 month ago

      Do they also book all their travel through travel agencies, always use full-service gas stations, valet their cars instead of parking on the street, make restaurant bookings through concierge services, etc? Those are people’s jobs too!

      • WoodScientist@lemmy.world
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        1 month ago

        Also, let’s not forget that you are doing someone’s job simply for using a shopping cart at all. Traditional grocers didn’t have anything like the aisles we wander through now. Rather, there would basically be a warehouse with a counter at the front. You walked up with your list of items, gave it to the grocer, and they would grab the items for you. Customers gathering goods themselves didn’t come about until the age of the supermarket starting in the mid 20th century.

        This is also why I have zero sympathy for stores that complain about theft and shrinkage. They’re the ones choosing to operate in a business model that makes theft easier. Traditional grocers didn’t have to worry about shoplifting, as everything was kept behind the counter. Sure, armed robbery was a concern then as it is now, but shoplifting wasn’t a concern.

        When the grocery stores abandoned the traditional model, they realized the money they saved on labor would more than make up for the increased losses due to shoplifting. And that was simply a choice they made. And it’s the same with self-checkout. They made a business decision that would inevitably result in increased theft, and they have no one to blame for it but themselves. If they don’t like the increased theft, they can go back to cashiers. Or hell, there’s nothing stopping Walmart from going all the way back to the traditional dry goods store model even. That would work really well with online orders as well. You don’t even let customers wander through most of the store. You just have a very long counter at the front of the store that customers walk up and tell the workers what they want. And the workers gather the order. You either wait for them to gather it, or you place the order in advance and have it ready when you pick it up. If Walmart did this, shoplifting would become virtually impossible. Their labor costs would skyrocket, but Walmart has it in its power to completely eliminate shoplifting if they really want to.

      • oldfart@lemm.ee
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        1 month ago

        I’d book a flight through a travel agency if these still existed. Booking online is pure dread to me. I’m too young to have ever seen a travel agency but the concept of not having to deal with Ryanair and Wizzair is very luring.

        • AnarchoSnowPlow@midwest.social
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          1 month ago

          Travel agent saved my ass about 10 years ago when my connecting flight was delayed in air while I was on it. Completely missed the final leg of my journey because of a storm. Middle of the night and she helped me switch everything over and rent a car to drive the rest of the way and even got me upgraded to a more fun one. This was when I was going to a job interview and flying in the night before.

      • zerofk@lemm.ee
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        1 month ago

        I always go into stores to throw stuff from the racks onto the floor, to make sure the people whose job it is to clean that up stay employed.

        I never buy anything of course, I don’t want stuff that’s been on the floor!

    • Paddzr@lemmy.world
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      1 month ago

      IE. We like the idea of slavery! Someone to do the dirty work while we act superior…while shopping at Walmart.

  • Aceticon@lemmy.world
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    1 month ago

    Not wanting to do free work for a company (they don’t even give you a discount if you use self-service) is being a boomer?

    That’s the first time I’ve seen the word “boomer” on the opposite side of the word “sucker”.

    • SwingingTheLamp@midwest.social
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      1 month ago

      Refuse to do free work for a company—insist that the grocery store employees go and gather the items on your list from the shelves for you! Never set foot on the sales floor, do pickup orders online only!

      Background: It used to be that the proprietor of a store brought items you requested to the counter for you. In 1916, Piggly Wiggly pioneered a new grocery store model, requiring/allowing the customers to pick items off of the shelves themselves. Not only did they not give you a discount for doing their work for them, they raked in more money from impulse purchases. The increased sales more than offset the increase in shoplifting losses. A cynical, corporate ploy to bleed customers dry, and we just think it’s normal now!

      That is to say, the purpose of a grocery store is to provide food in exchange for currency. There’s no law of nature that I know of that says that having an underpaid teenager drag your food across the scanner is the only proper way to do check-out, just like there isn’t one that says only a store employee can pick items from the shelf.

      • Aceticon@lemmy.world
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        1 month ago

        Maybe you can go the warehouse and pick it up from the boxes, drive down to the farm to het the produce or, even better, grow your own food ALL THE WHILE STILL PAYING FULL VALUE TO THE SUPERMARKET.

        “People used to have even more done for them and now they don’t and pay the same” is not the powerful argument for us having even less done for us that you think it is.

      • evranch@lemmy.ca
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        1 month ago

        In other words, race to the bottom is race to the bottom.

        Those jobs were not cruel and demeaning as you seem to imply. In fact plenty of industries still operate that way (auto parts etc.) and they served a valuable purpose, to give work experience to that underpaid teenager.

        In fact if you go to a butcher shop, fishmonger, farm market etc. you will have your food handed to you by a human as well. And most people highly rate both the service and quality at such shops, with the employees usually being paid significantly more than at supermarkets, and having proper work hours and job security.

        So yes, I suppose Piggly Wiggly made food margins a little thinner. But considering I get better meat prices at my butcher than at a supermarket, who do you think benefited from that move the most? Most likely the same ones benefiting from the move towards a fully automated store like Amazon tested.

    • grandkaiser@lemmy.world
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      1 month ago

      Exactly! Back in my day, people used to fill up my gas for me and carry my things up to my hotel room. Young people are getting lazy and entitled! Makes it hard to humiliate the poors if they make ME do the work.

      • Acters@lemmy.world
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        1 month ago

        Tbh back then the pay was more fairly in line with cost of living for some of the jobs. however, it has been a good 20 or so year since it was more fair. Nowadays, it is absolutely scary the cost of living. it’s down right criminal.

  • Tin@lemmy.blahaj.zone
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    1 month ago

    I enjoy turning this one around. “Oh, you’re one of those socialists who wants everybody else to do your work for you, too lazy to lift your own groceries. Nobody wants to work anymore!”

    • GladiusB@lemmy.world
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      1 month ago

      I am and I’m not. If it’s like 2 items, give me a self checkout. If it’s over 15. Bring on a cashier.

      • Landless2029@lemmy.world
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        1 month ago

        I always prefer self checkout because too many people suck at bagging.

        Don’t put a leaking pack of meat with my deli you dumb shit. All while I see people pushing full carts that have meat touching produce…

        The only place I trust to bag for me is Trader Joe’s. Tetris masters over there.

  • EmperorHenry@discuss.tchncs.de
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    1 month ago

    I’ve only been mistaken as an employee in one store I used to frequent. I was very disappointed when all three of those other customers actually accepted I didn’t work there.

    I was in the camping section checking out the flashlights and the idiot that actually worked there wasn’t expected to learn what those lights will actually do. Told the customer it runs at the maximum output for the runtime of the lowest output because the employee only looked at the simplified status on the side of the box.

    I had to show the customer the chart on the back of the box where the runtime and brightness of each mode is listed there and talked at length about all the different lights on display that I saw and was familiar with.

    When I stepped away three different customers asked me about stuff in different departments of that store and I told them I didn’t work there. Some of them gave me a dirty look, others were more chill about it.

    You can make anyone believe you’re supposed to be somewhere if you just act like you know what you’re doing. But in this case I actually did know more about those flashlights than the employees did.

  • neonred@lemmy.world
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    1 month ago

    This says much about respect and social competence in this society when the first instinct is to mock and abuse someone with different priorities than yours.

          • neonred@lemmy.world
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            1 month ago

            service is not something the client has to ask for but something the vendor provides. Just like you hold a door open for someone entering behind you, you provide that service, unasked. Having to ask for service is a failure in itself, it’s just “no service”.

        • Kazumara@discuss.tchncs.de
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          1 month ago

          asking for a cashier?

          That would be normal

          “I don’t work here”

          Is a rude response to the question whether they would like to use the self-checkout.

          • beejboytyson@lemmy.world
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            1 month ago

            I would rather someone be rude and fight for what’s right then someone nice that’s propagating a system of injustice because “my 15 mins are valuable”

          • Johnny5@lemm.ee
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            1 month ago

            Ehhhhh very mildly rude if at all. Like it’s not the most polite response but people are allowed to express themselves too

        • NuanceDemon@lemmy.world
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          1 month ago

          You mean demanding special attention rather than using the self-checkout like everyone else? Not sure I understand.

          • eleitl@lemm.ee
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            1 month ago

            I expect that the management is responsible for adequate staffing. Self-checkout typically doesn’t even work. Not a boomer, not USian, YMMV.

              • eleitl@lemm.ee
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                1 month ago

                Typically they need attendant attention, to be reset to be usable. Which makes it rather pointless. My expectation that checkout lines are to be adequately staffed with cashiers. This is, however, increasingly not a safe assumption, in Germany. I expect the situation to further deteriorate. As does everything else.

                • NuanceDemon@lemmy.world
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                  1 month ago

                  Here there are like 10 self-checkouts per 1 employee and they’re just there if the machine gets confused about a weight. It’s much better, and faster than waiting in the queue for a manned checkout. I can’t imagine wanting to go backward, where’s the benefit?

          • neonred@lemmy.world
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            1 month ago

            “service” is no “special attention” but I get to the conclusion our misunderstanding might be a socio-cultural thing

  • exu@feditown.com
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    1 month ago

    Real US/Europe split here

    No cashier packs your bag for you in Europe. Sometimes it’s a fun game trying to be faster packing than them scanning.

  • PersnickityPenguin@lemm.ee
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    1 month ago

    I hate self checkout. I work all day to then check out my shit and bag my own groceries? And pay 2x for the same food and less service than 5 years ago?