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Dunedin Airport CEO Daniel De Bono weighed in on the topic in an interview with New Zealand’s RNZ radio. Describing airports as “hotbeds of emotion,” he pointed to a study suggesting a 20-second hug is enough to get a burst of the “love hormone” oxytocin and argued that moving customers along quickly allows more people to get more hugs.
I guess they must have copied the idea from the US or something. Disappointing as that’s usually a bad idea.