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Dunedin Airport CEO Daniel De Bono weighed in on the topic in an interview with New Zealand’s RNZ radio. Describing airports as “hotbeds of emotion,” he pointed to a study suggesting a 20-second hug is enough to get a burst of the “love hormone” oxytocin and argued that moving customers along quickly allows more people to get more hugs.
Adding several extra minutes in an active drop off zone is definitely a big nuisance. There are cases where it takes time (eg with young kids) and there’s no way around it. But it’s not cool that hold up spots for no reason.