When it comes to dealing with advertisements when they’re surfing on their browsers. I’ve just learned recently about how Google has or is killing UBlock Origin on the Chrome browser as well as all Chromium based browsers too.
We’ve heard for years about people complaining, bitching, whining and vice versa about how they keep seeing ads. And those trying to help them, keep wasting time to tell these people that they’re surfing without extensions. Whether it’d be on Chrome or Firefox or another browser.
By this point, I’ve long stopped being that helper because if you cared at all about the advertisements you see, you would’ve long had gotten on the wagon of getting adblockers by now. You bring this onto yourself.
That’s the difference from a good support tech and a bad one tbh. Bring able to gauge someone’s tech literacy and taking in all troubleshooting done before is literally the first thing you should do. So many escalations I’ve received just has “had user reboot, had them disconnect and reconnect to network. Checked and device has no pending updates, sending to L3.” in the notes. Half of the time a reboot really wouldn’t do anything, and they really just needed to be added to an AD group (most of my tickets last week). I’m just glad I’m shifting out of support and more into projects.