I would say, it’s them caring about the product and their needs, rather than the underlying stack.
That’s the idealistic fairy tale that only the most fatuous of UX people believe. But anyone who looks at any process closely enough will soon realize that a system’s stakeholders often have objectives that are in conflict with each other. It’s not all about the users, it’s about low operations cost, it’s about collecting and selling data on user behavior, it’s about minimizing support costs, improving monetization, up-selling, cross-selling, and a number of other things the users neither want nor need. And that is the root cause of enshittification.
I would say, it’s them caring about the product and their needs, rather than the underlying stack.
That’s the idealistic fairy tale that only the most fatuous of UX people believe. But anyone who looks at any process closely enough will soon realize that a system’s stakeholders often have objectives that are in conflict with each other. It’s not all about the users, it’s about low operations cost, it’s about collecting and selling data on user behavior, it’s about minimizing support costs, improving monetization, up-selling, cross-selling, and a number of other things the users neither want nor need. And that is the root cause of enshittification.
I would say you can’t separate the two. It’s a natural extension of Gall’s Law, the simple system that works is the stack.