They probably have to recite a standard company line, gritting their teeth as you both know it’s bullshit.
I don’t envy customer service reps. Most of them probably didn’t apply for the job because they love Microsoft or enjoy the prospect of fielding frustrated customers’ calls.
They probably have to recite a standard company line, gritting their teeth as you both know it’s bullshit.
I don’t envy customer service reps. Most of them probably didn’t apply for the job because they love Microsoft or enjoy the prospect of fielding frustrated customers’ calls.