I purchased a 2022 ROG Zephyrus G14 around Christmas 2023. It had some issues with the screen being blank on boot but rebooting it once or twice did the trick. I should have known that was a bad sign.
After less than 1.5 years, it got stuck in a boot loop after trying to update the graphics driver. After unsuccessfully trying to restore it to factory settings, I took it to my local Microcenter for diagnosis. They’re listed by Asus as the only certified repair shop in my area.
It seems the motherboard has died and would cost more than what I paid for it to replace. The tech also said this is a common issue with this model. A quick search online shows I’m not the only one with this problem.
TLDR: A bad experience with the 2022 G14 makes me want to avoid ROG and Asus for a while. Any recommendations for a similarly sized gaming laptop? I like the Legion 5 Slim 14. 5" laptop but can’t find it anywhere outside ebay and with this experience, I’d prefer something with a warranty.
Their software is worse than your typical OEM tools and utilities packages?
Synapse bricked a keyboard during a firmware update and it was a known issue dating back at least 2 years and they tried to refuse rma. Not even a mistake on my end, literally “updating do not unplug whoops it’s gone.” That was just the final straw for me but the program crashes and freezes literally all the time. In fact after a certain point it just doesn’t work anymore and you have to completely reinstall.
That’s rough. I’ve heard pretty bad things about Razor’s customer support, sounds like their software isn’t that good either.