Read it to the end and then re-read 2009’s The Gervais Principle. I hope Ed eventually comes back to Rao’s rant because they complement each other perfectly; Zitron’s Business Idiot is Rao’s Clueless! What Rao brings to the table is an understanding that Sociopaths exist and steer the Clueless, and also that the ratio of (visible) Clueless to Sociopaths is an indication of the overall health of an (individual) business; Zitron’s argument is then that we are currently in an environment (the “Rot Economy” in his writing) which is characterized by mostly Clueless business leaders.

Then re-read Doctorow’s 2022 rant Social Quitting, which introduced “enshittification”, an alternate understanding of Rao’s process. To Rao, a business pivots from Sociopath to Clueless leadership by mere dilution, but for Doctorow, there’s a directed market pressure which eliminates (or M&As) any businesses not willing to give up some Sociopathy in favor of the more generally-accepted Clueless principles. Concretely relevant to this audience, note how Sociopathic approaches to cryptocurrency-oriented banking have failed against Clueless GAAP accounting, not just at the regulatory level but at the level of handshakes between small-business CEOs.

Somebody could start a new flavor of Marxism here, one which (to quote an old toot of mine @[email protected] that I can’t find) starts by understanding that management is a failed paradigm of production and that quotes all of these various managers (Galloway, Rao, and Zitron were all management bros at one point, as were their heroes Scott Adams and Mike Judge) as having a modicum of insight cloaked in MBA-speak.

He sure fucking did and it’s great.

These people are antithetical to what’s good in the world, and their power deprives us of happiness, the ability to thrive, and honestly any true innovation. The Business Idiot thrives on alienation — on distancing themselves from the customer and the thing they consume, and in many ways from society itself. Mark Zuckerberg wants us to have fake friends, Sam Altman wants us to have fake colleagues, and an increasingly loud group of executives salivate at the idea of replacing us with a fake version of us that will make a shittier version of what we make for a customer that said executive doesn’t fucking care about.

No notes. Perfection. Also love the commentary on how much of the current political moment is driven by the same forces - running the country like a business isn’t just dumb because governments aren’t businesses. It’s dumb because the entire business ethos is cooked to begin with. Like, I cannot find a clearer description for the prevalence of dumbass fascism than the political ascendency of the Business Idiot.

Surprisingly well-received by hackernews:

https://news.ycombinator.com/item?id=44053328

The main objection being along the lines of, “Milton Friedman’s “I am not a racist” tshirt is raising many questions that are answered by his tshirt.”

That time when Zitron himself admits that the post is long 💀