Why is the official Nextcloud help community so combative? I’ve been working with Nextcloud for about 3 months in various configurations and every time I’ve had to seek assistance there it has been an unwelcome experience.

Even when I say something to the effect of “I’m having this problem with “X”, I think I’ve done something wrong in configuration, where should I look first?” I almost always get a sharp response at best, and most often a response akin to: “You’re wrong, that problem doesn’t exist. I’ve tested it on my server.” This latest time, I’ve found a problem in 3 different installations, 2 other users confirmed they also experience the problem and my thread is just hijacked with “Well we don’t see it, so it doesn’t exist.” and “You should have told us “X” if you wanted any real help.” or “Why are you asking here instead of somewhere else?” Every time I post there, I find myself backing away cautiously while vitreol just erupts.

I’m not one of the users who just willy nilly starts posting questions everywhere - I go through lot of self-help effort, investigating, researching and looking at official documentation and searching online to try and figure it out myself before I post, but I’m always faced with a “You’re so stupid for posting here.” vibe over there. I’ve experienced this same or similar behavior over at least a half a dozen attempts to get help with something. In my 20+ years of hosting experience, participating in countless communities, I have never experienced such an unwelcoming, hostile “help community”. What’s the deal?