People think online platforms are overflowing with toxic and misleading content, but the reality is far calmer. A small group of highly active users creates most of the harm, while the majority remain relatively civil. Still, many Americans assume the worst about each other because of this imbalance. Correcting that belief can noticeably improve how people feel about society.
20% doing 80% of the work, as normal. Target the racists and bigots and that 20% goes to single digits, at least.