It doesn’t help that almost all my very non techy POs (product owners) absolutely refused to put even the slightest effort into their tickets. Why acceptance criteria? just make it work!
MAKE WHAT WORK? YOU WROTE “FUNCTIONALITY X BROKEN” AND LEFT THE TICKET ITSELF BLANK!!! I DON’T EVEN KNOW WHICH SERVICE THIS IS ABOUT!
If the network you are in is small enough that you interact with your POs outside the ticket system, you might be able to train them to be less bad. Pick one thing on the ticket and try to work into a conversation how they could have helped you understand the problem faster. Bonus if you can go over the same thing with more than one of them, and maybe they’ll interact with each other and reinforce the learning.
It doesn’t help that almost all my very non techy POs (product owners) absolutely refused to put even the slightest effort into their tickets. Why acceptance criteria? just make it work!
MAKE WHAT WORK? YOU WROTE “FUNCTIONALITY X BROKEN” AND LEFT THE TICKET ITSELF BLANK!!! I DON’T EVEN KNOW WHICH SERVICE THIS IS ABOUT!
“Works on my machine, closing ticket”
Why were your probation officers putting in tickets with you?
*product owner
Your version will come later
If the network you are in is small enough that you interact with your POs outside the ticket system, you might be able to train them to be less bad. Pick one thing on the ticket and try to work into a conversation how they could have helped you understand the problem faster. Bonus if you can go over the same thing with more than one of them, and maybe they’ll interact with each other and reinforce the learning.
I’ve tried that for two years before leaving. They celebrated their ignorance.