I’ve worked in a supermarket for most of my adulthood. I can confirm that nobody likes the self checkouts. Least of all the staff. We’re supposed to be in eight places at once, monitoring for compliance, preventing shrinkage, helping with the exceptions. But the people using the checkouts haven’t been trained to, they’re customers, they don’t know what they’re doing, so they’re going to compound it by making mistakes too.
When I started out, you had to be specifically till-trained to operate a checkout. Now they throw people on self checkout duty with no training and say “figure it out”. Customers hate it. We hate it. Store management had the bright idea of putting someone on “receipt checking” duty which went down about as well as you’d expect.
I said just put them on a till.
They laughed and said I “don’t get it”.
What is it?!
Speak for yourself, I would much rather deal with a self checkout than having to make niceties with some stranger. I can get in, buy my stuff, get out and be done, it’s efficient and fast.
This is a boomer mentality, I guarantee you a MAJORITY of gen z/ millennials prefer self checkout
Millennial here. I fucking hate people and conversing with them, especially small talk bullshit, but I hate companies and their profiteering more.
I would rather more people had jobs and were able to earn a wage and the companies had less profit than using those infuriating machines. I don’t even get cheaper prices for having to do the work myself on those infuriating machines.
I think I would be less annoyed if they gave people the option between the two so people like yourself could use the self service machines and they still employed some people to work checkouts but these days there is usually one or two checkouts designed to be run by staff and they hardly ever have a staff member on them so you are forces through the self service bullshit.
Not a boomer, but clearly older than you. I love self checkout. I don’t want to hear about the time you broke your wrist, or what you are getting your girlfriend for Valentines. I just want out. People who hate self checkouts are extroverts who need interaction with others. Introverts are smart enough to use the machines.
I used to agree with this. Then I came to terms with the fact that I hate providing free labor to a grocery store while they lay off my neighbors.
Now I go to the normal checkout.
It’s slower and I don’t do small talk. But fuck Big Grocery.
I agree and I do the same but I think you missed the point that the employees hate it :-/
I worked in a grocery store for 5 years, this is also bullshit, I loved the self checkouts because It didn’t assign 5 of us to registers and 5 to bagging stations, the self checkout station was the best position
Gen X here, wildly prefers self checkout, even if they are, as they often are, badly adapted or quirky.
Can understand why the person taking care of it doesn’t like to serve 8 times more people though, especially when they have to “control” every other scan.
On the other hand, you must go insane just sitting and scanning objects for 8h a day for years no?
my grandpa - his kids were boomers - preferred self checkout. He loved talking to strangers. He died 20 years ago when the ui wasn’t as good (though honestly little has changed since). Self checkout is so much more efficient.
Not a boomer.
Don’t assume, it makes an ass out of u.
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