Having experienced the pain and suffering of working tech support early in my career, whenever I open a ticket anywhere I’m careful to be as clear, precise and polite as I can.
A close second to the insane profanity-filled tickets were the “THING BROKE. PLZ FIX THING” tickets with absolutely no clues as to what’s happening.
I like it when they decide that something is broken when it isn’t because they’ve just done something wrong.
An example I’ve actually had: The keyboard’s broken = I’ve changed the text colour in outlook to white, and completely failed to acknowledge that the keyboard magically works in every other application.
Having experienced the pain and suffering of working tech support early in my career, whenever I open a ticket anywhere I’m careful to be as clear, precise and polite as I can.
A close second to the insane profanity-filled tickets were the “THING BROKE. PLZ FIX THING” tickets with absolutely no clues as to what’s happening.
I like it when they decide that something is broken when it isn’t because they’ve just done something wrong.
An example I’ve actually had: The keyboard’s broken = I’ve changed the text colour in outlook to white, and completely failed to acknowledge that the keyboard magically works in every other application.