Troubleshooting Help:
What is your parts list?
CPU: AMD Ryzen 9 7950x
Cooler: Corsair H115i RGB PRO XT
Motherboard: ASRock X670E Taichi
RAM: G.Skill Trident Z5 DDR5-6000 SL C32 DC - 64GB
GPU: XFX SPEEDSTER MERC 310 Radeon RX 7900 XTX
NVMe: Samsung 980 PRO 1 TB
NVMe: WD_BLACK SN750 1TB
NVMe: Corsair MP400 1TB
SSD: SanDisk Ultra 3D 2 TB
SSD: Samsung SATA 870 QVO 4TB
SSD: Samsung SATA 860 QVO 1TB
SSD: Samsung SATA 860 QVO 1TB
HDD: Seagate Barracuda 2TB
PSU: be quiet! Straight Power 11 Platinum 1200W
Case: Corsair 7000D AIRFLOW
OS: Arch Linux
Describe your problem. List any error messages and symptoms. Be descriptive.
My PC shuts down shortly after the Unreal Engine logo when starting Hell Let Loose. I already found out that this doesn’t happen when using a fresh install of the game. It only happens after the second time of starting it. I didn’t change any settings between the first and the second launch of the game.
journalctl doesn’t show any logs related to my issue.
The PC just turns off like someone had pulled it’s power plug. After that, it won’t turn on for some time. Unplugging the power cord for ~2 minutes gets it to turn back on again. Unplugging for ~1 minute doesn’t fix the issue.
Every other game is fine, running CPU and GPU at 100% for extended periods of time is fine. This only happens with Hell Let Loose and only after the second time of launching the game.
My motherboard has two buttons for power and reset, normally those are lit when the PC is turned off. When I trigger my issue, those LED’s aren’t lit.
My temperatures are totally fine, there isn’t much dust built up inside the PC. The whole system is a little over a year old.
List anything you’ve done in attempt to diagnose or fix the problem.
System is up to date, including BIOS, Kernel and all packages. I stress tested CPU and GPU separately and at the same time, my issue didn’t appear.
Alright, that’s all the details I have until now. Does anyone know what could be the cause for this? Thank you very much in advance.
EDIT: Thank you everyone, I’ve decided to replace my PSU. I’ve generally been quite unsatisfied with be quiet! (their fans also kinda suck). I Will report back if that fixes my issue.
EDIT 2: Replacing my PSU fixed my issue. Never buying from be quiet! again.
How old is your PSU, the delay before allowing it to turn on again tells me you hit its limit and it powered down to protect itself.
My 8 year old Corsair PSU started doing something similar last year with a couple of games, I think I was running close to the line anyway and age made it lose some capacity. My problems were gone once I upgraded to a newer one (with a bit more capacity for good measure)
My PSU is a little over a year old.
Running GTA V for hours with 100% GPU usage doesn’t trigger my issue. Reencoding a video with all cores while running GTA V doesn’t either. It only happens after launching Hell Let Loose for a second time after reinstalling the game. When using a fresh install, I can play it for hours without any issue. My problem only appears when launching it again afterwards.
100%ing your components might not trigger the issue, it might be triggered by a combination of components being used in a specific way. Might be worth giving some purpose-designed stress tests a go, such as furmark, cinebench & prime95. There’s a chance something unusual the game is doing is also causing a power spike that’s tripping something, this would usually be something updated drivers would mitigate (Nvidia had this issue with some 3xxx cards at launch) and this would still have the root cause of your system being able to draw more power than your PSU allows.
Regardless, no software should be able to cause the behaviour you have described without a corresponding hardware issue though.
To me, it definitely sounds like you’re triggering the PSU overpower protection (though kinda weird the game only triggers it after the first launch).
This might not be universal, but you can sometimes reset the protection sooner (the delay between allowing you to boot again) by cutting the power at the wall for a few seconds. Maybe trigger the issue and then try that, if you can boot again quicker than it was letting you, this is your issue.just read that you tried this, perhaps your PSU doesn’t allow you to reset the breaker like that (I’ve never used a be quiet one)You could also possibly just be unlucky and have an early PSU failure, but given it’s pretty new, a repair would probably be covered by warranty. If you have the option to try with an appropriate spare, that might be worth a go.
I just got amazon to give me a return label, I’ve generally been quite unsatisfied with be quiet! (their fans also kinda suck) and I’ve ordered a new PSU. Will report back if that fixes my issue.