I guess I’m just cynical because the way he “apologized” and came back was called like play for play for how to do a fake YouTube apology/comeback. I just find it so hard to feel sympathy for the man or believe anything he says with what he’s done (not accused cause there were screenshots in that video) outside of just being a huge YouTube grifter.
It’s reporting usage and error data back to the company. As an engineer who used to work on appliances that did this the data is used to drive design direction as well as find trends in failure that we could make changes for.