Purism makes premium phones, laptops, mini PCs and servers running free software on PureOS. Purism products respect people's privacy and freedom while protecting their security.
It’s just a shame there was all the allegations of them not honouring refunds. They would have to work very hard for me to even buy one of their products and I was originally quite keen. Pinephone delivered what I ordered. I would have much more trust for them.
I asked for a refund when they kept delaying shipment of my Librem 5. I was simply denied and that was it. They told me I could still choose to receive the phone, but I don’t want it since it’s a bad, practically useless product now.
It’s a credit card/payment processor thing, i.e. ultimately it’s visa/mastercard, but it’s up to the bank to offer to individuals. It’s often available in other anglophone countries if your talk to your bank but I’m sure in some places they wouldn’t do that. But yeah, years ago is too long anyway.
It’s just a shame there was all the allegations of them not honouring refunds. They would have to work very hard for me to even buy one of their products and I was originally quite keen. Pinephone delivered what I ordered. I would have much more trust for them.
I asked for a refund when they kept delaying shipment of my Librem 5. I was simply denied and that was it. They told me I could still choose to receive the phone, but I don’t want it since it’s a bad, practically useless product now.
I reported them in my country for it.
Do a chargeback on your card
I think that’s an american thing. Besides, that money is long gone since I made the purchase several years ago.
It’s a credit card/payment processor thing, i.e. ultimately it’s visa/mastercard, but it’s up to the bank to offer to individuals. It’s often available in other anglophone countries if your talk to your bank but I’m sure in some places they wouldn’t do that. But yeah, years ago is too long anyway.
Hmm yeah may depend on the country. If you paid by credit card it might be worth a shot, though. They shouldn’t be rewarded for their bad actions.
They only works within some months. People have waited on Purism for years.
It depends. I’ve heard of some credit card companies doing it for a while after. Years might be hard though :(
That’s extremely fucked up.
Allegations are real. It took them about a year to give me mine, and I only got ~60% back