McDonald’s is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.
A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.
It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars’ worth of chicken nuggets.
I saw a video of someone just trying to pick up in the drive thru after ordering through the app. The location did not have the numbered spots to use. The AI thing wouldn’t let them continue lol. It’s like McDonald’s doesn’t even fully understand their own systems in place.