Any time you’re working with somebody who has to deal with the general public(or general workforce) though, you gotta be understanding.
They have to sort through the clueless people who turned off their monitor, and they have to deal with the Dunning-Kruger people who lie about what they did because they think they’re so damn smart.
And if it’s the first contact level 1 type support, they may not have the expertise to tell the difference and have to rely on the scripts.
Yeah, for sure. As frustrating as it may be, I’m always understanding with the support agent. They’re just doing their job, it’s not their fault there’s a procedure they need to follow.
Any time you’re working with somebody who has to deal with the general public(or general workforce) though, you gotta be understanding.
They have to sort through the clueless people who turned off their monitor, and they have to deal with the Dunning-Kruger people who lie about what they did because they think they’re so damn smart.
And if it’s the first contact level 1 type support, they may not have the expertise to tell the difference and have to rely on the scripts.
Yeah, for sure. As frustrating as it may be, I’m always understanding with the support agent. They’re just doing their job, it’s not their fault there’s a procedure they need to follow.