I want to delete my Disney plus account but their app and website force some ad for their latest subscription deal. My account settings are not accessible anywhere. When I am logged in and refresh the page, I can briefly see my avatar in the top right corner before the ad comes up. According to Disney’s instructions, I need to use that to access my account configuration and delete it.

Is this a denial of my right to erasure granted by the GDPR? Should I report this to some authority? If yes, who is that authority?

  • MajorHavoc
    9·
    23 hours ago

    I had to contact customer service by email to delete my account, of I recall correctly.

    I suspect that Disney pays bottom dollar for login technologists. Their account management is atrocious.

      • Sturgist@lemmy.ca
        3·
        59 minutes ago

        Yeah, it’s on purpose. Not even pulling out the tinfoil to make a hat for this one. Companies know that, for a large portion of people, if they make it difficult to cancel/quit/unsubscribe…well…a lot of us are downright lazy, and will just keep paying.

    • Lazycog@sopuli.xyz
      2·
      20 hours ago

      Yup. I was struggling with this for a month and had to escalate it with their customer service twice to get them to delete my account.

      First time a service person told me they will delete it within 3 months, but I checked and they had not. Contacted them again and explained that I will let the local consumer protection services know if they don’t and they finally deleted my account (but who knows if they anonymized my data, they did say they don’t delete it)