TL;DR: We've been on the Cloudflare Business plan ($250/month) for years. They suddenly contacted us and asked us to either pay them $120k up front for one year of Enterprise within 24 hours or they would take down all of our domains. While this escalated up our business we had 3 sales calls with them, trying to figure out what was happening and how to reach a reasonable contract in a week. When we told them we were also in talks with Fastly, they suddenly "purged" all our domains, causing huge downtime in our core business, sleepless nights migrating away from CF, irreparable loss in customer trust and weeks of ongoing downtime in our internal systems.

Always call out Cloudflare for their bullshit. For those working for companies in devops, share this with your teams…

    • Scrubbles@poptalk.scrubbles.techOPEnglish
      225·
      6 months ago

      Yeah, that’s alarming to me as someone who architects solutions for companies myself. Under no circumstance (unless idk the client in question is somehow in legal trouble like serving csam or something horrible, and that’s clearly not the case here since they’re going for more money) should an account be taken offline that quickly. They knew this would cause downtime and they did it anyway

      • daq@lemmy.sdf.org
        9·
        6 months ago

        Most companies would shut your shit down for TOS violations and then maybe allow you to reach their legal/finance to figure out how to offboard your ass. Two weeks was more than fair.

        • tyler
          3·
          6 months ago

          Especially a TOS violation that isn’t a violation in the more expensive package. It’s clearly a tactic to kick out customers who cost them too much.

          it’s because the cheaper tiers share IPs with literally every other CF customer. Of course it’s more expensive to not do that, it has nothing to do with trying to make a sale.

        • Scrubbles@poptalk.scrubbles.techOPEnglish
          12·
          6 months ago

          This is how I view it. Even if they were doing it maliciously, it is still a company and cloud flare should make the assumption they didn’t know they were doing anything wrong. Tell them it’s actually not allowed, that you just caught it, and give a clear (reasonable) timeline on getting to compliance.