Circuit City had a rough transition out of the 90s. For a while they were pretty highly-regarded because they had salesmen who actually knew their shit. They had specialization of skills within the store, so the sales experience was excellent.

But with the rise of internet sales, mega-store’s like Frys, and Best Buy going to the Walmart model, they couldn’t keep up that level of service while being price competitive. Some stores really tried to keep the service excellent, but they did it by cutting back on things like maintenance and checkout staff, so you had some stores that were filthy and took forever to check out, but had full staffing in the sales departments.

But in the end their salespeople weren’t enough to keep them alive. Especially when you could learn what you needed from them, then go to the next strip mall down the road and buy the products at Best Buy for 20% less.