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- cross-posted to:
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It baffles me that “delivering” packages like this is a standard practice over there. I’m in the EU, and if I’m not home by the time the delivery is attempted, the company would call and ask when is a good time to try again, or would leave the thing to be collected at an office.
It used to be that they would not leave packages unattended at a residence, they would leave a note on the door about an attempted delivery. I suppose with the rise of online shopping things had to change. I don’t see American delivery companies bothering with trying to contact you/retrying deliveries, they just want to get out as many packages as possible… and there is a LOT they have to deliver in a day.
You do have a lot of choices in how you want your items delivered depending on the delivery company. Most of the have apps/websites where you can choose to have them hold the package, or deliver it to a specific location on property. By default packages will be left at the door.
Personally I have never had a problem with porch pirates, and if a package is expensive or important I will have the delivery company hold it and pick it up there.
The seller can mandate a signature. I’ve had to sign for valuables like laptops, phones and ammo. (That last one was to prove I’m American.)
So it’s possibly cheaper for the seller not to require a signature (since it’s an extra service), but it’s no biggie if the package gets stolen? Seems logical…
Well yeah, if it only gets stolen 1% of the time, and the cost of that service is more than the replacement cost when things get stolen, it makes sense to not require a signature. It’s just like retail, they just factor in a certain amount of loss into the price of the items they sell.
Fair point, yeah. If it’s a no-hassle process for the customer to report something as stolen and get a refund or another item shipped (even without proof - because I figure not everybody has surveillance cameras), sure.
The other thing that’s quite common is to require proof of delivery. Always fun because now the delivery driver has to take an awkward photo of me holding the box.
🤣damn
Yeah, same up here in Norway. If I’m not home they will offer to leave the package at a collection point, or drop it off at my place of work. As far as I know, they’re not allowed to just leave it at my door step and hope for the best.
Someone let’s you these days like porter buddy
TIL I learned of porter buddy, thanks.
When I had my phone delivered it was from a special courier, not the normal post. I had to show ID in order to accept the delivery.
(EU)
Don’t worry, it’s shit in places in the EU as well. One delivery guy just left my whole apartment complex’s packages, for thousands of households, in front of one apartment.
Do they send an SMS/email to ask for feedback after that? If they do, you probably don’t need hints to know what to do with it.
No, after trying to contact them for multiple days because they only left me the name of the neighbour I had it with - I don’t know all 2000 of them by name - they were so gracious to give me a house number. This was a 2000 EUR laptop btw.
They also routinely pretend I’m not at home so they don’t have to come up with the elevators, and I get to go on an adventure to get it from a delivery point in the city. Which is its own lovely thing, since the one nearest is a tobacco shop, and the employee there routinely pretends that the “machine is broken, come back in the afternoon” so they don’t have to deal with finding my package among the others, and can dump it on the afternoon shift.
This is DHL in the NL btw.
In Germany you have to give permission in the tracking menu to have them drop the package off somewhere else. I live in an apartment building so I usually tell them to drop it in the hallway of the building, since there’s usually someone at home to at least open the door downstairs if I’m not at home. I’ve seen packages outside the front door only once here and it is not a place I’d ever choose.
In my region, I see packages in front of doors in a lot places 😂 guess I live in a peaceful country.
We can even leave cars unlocked, and they don’t get stolen, but we don’t, out of fear that a kid may loosen the handbrake in play…
It’s not so much a matter of the region itself, I live in a pretty decent area of my city. It’s more that the houses here are all apartment buildings so in most cases the packages will get placed in the hallways instead of the front door of the building. There’s just not really a need to ever have them drop it off there.
Here it gets most of the time placed where the “Briefkästen“ are, if not specified by customer, that wishes their package placed. So, sometimes in and sometimes outside. A phone would most likely be placed in the “Milchkasten” which is a place in the “Briefkasten“ emerged from a time where it was normal to get daily milk delivered. 🤔 well as far as I got told by my parents.
Well — Amazon has made package delivery such a common thing that few people would have the time to be around during package delivery hours because they are at work. Few people can go home from work just to wait for a package.
TL;DR: if something not from Amazon is delivered by Amazon Spain, it’s a PITA and the recipient has no control over delivery.
I recently had one delivery sub-contracted to Amazon Spain, it was a nightmare. I was not able to choose a different date (only the original delivery company could, but they didn’t answer me at all), not able to choose a pick up point (for the same reason), not able to correct the address that was slightly messed up. They emailed me that the parcel is up for delivery in 10 days, and delivered it next day after the email, probably 1 and 10 are close enough.
It’s a lucky thing they even called me, I was away for several more days and couldn’t receive the parcel. The support said they will usually make three delivery attempts and then send back, but that they may do more or less attempts. Also they responded that I should give the seller some time to respond to my inquiry about moving delivery date, but they will continue to try to deliver and maybe fail and send back.
By the way, the original delivery company never replied at all, if I were unable to finally catch a delivery I would be out of luck. Also, the delivery window is 10 AM to 10 PM, no details, just wait and hope
I’m in the EU and I don’t have to be present for anything.
My guess is that wherever they is more prevalent they would require signatures/presence.
Most of us wouldn’t buy from someone who made us jump through hoops like that.
It’s not really a lot of hoops to jump through, and this seems to be standard practice by DHL, UPS, FedEx and others, over here.
I actually appreciate getting the options on delivery day. E.g. I usually get to choose what collection point they leave the package at (so I can pick a spot I pass by going home from work or whatever), or if I want them to come back the next day, or have it dropped off at my office (not always an option, kinda seems to depend on how stressful a day the driver is having). I certainly prefer it to risk having the package stolen, then reporting, waiting for a new delivery…
Of course, if the package is large, heavy or otherwise unwieldy it might be a pain not having it delivered directly to the door, but if I’m expecting such a thing I try to be home to accept delivery.
Call it what you want; anyone who changed their policy would go bankrupt overnight as they lost 95% of their sales volume, because no one else does that silly nonsense.
You’re free to waste time going to pick up “deliveries”, and this has more or less always been the case. But that’s a dealbreaker for the vast majority of the population, because no other competitor will pull that nonsense.
How inconvenient is getting your package stolen lmao
It’s literally never happened to me and, if it did, is still less inconvenient than waiting for a delivery one single time. It’s as simple as contacting the retailer and getting a replacement shipped in a day or two for anyone big. The worst case is maybe a week.
All of that is better than going out of my way to go to a pickup location or staying home waiting for a package.
Exactly. I’ve never had a package stolen, but if I did, I would just report it and it would come later that week. No big deal.
Welcome to the rest of the world mate. This issue here is another “no way to prevent this, says only nation where this happens” as The Onion would say.
OK, in the rest of the world you have dogshit service. Why is that relevant to the fact that Americans are unwilling to do business with companies that don’t respect our time?
Stolen packages aren’t an actual problem at any scale, and I’m willing to bet shrinkage from theft is meaningfully lower than it is in physical stores. Expecting people to sit around all day waiting for deliveries is a terrible trade off for a rounding error worth of loss to the retailer.
I would not buy from someone who used a parcel service that just dumped my stuff outside.
You’re free to opt in to having your time wasted if you want.
I drive by 3 different pickup stations during my commute and there’s one in walking distance from home. I invest maybe 5 minutes of my time to pick something up. For that I never risk having anything stolen, damaged or misplaced and no driver has to look for parking in my street and climb the stairs to my door.
No idea what you’re doing in your precious time that that seems like such a bad investment to you. That sounds even more ridiculous when I think about how much my parent’s time was “disrespected” when they had to go to a store to get their stuff.
The fact of the matter is that home delivery is not a sustainable model in a world where everybody orders so much stuff online. Drivers are overworked and underpaid, and if that were fixed you would be the first to complain about higher shipping rates.
Home delivery is not going anywhere, and like I said, even if a behemoth like Amazon tried, they would lose their entire business overnight. Not doing home delivery isn’t sustainable because customers will not do business with you, and every business that tries deserves the guaranteed bankruptcy.
The world has improved. Not having packages delivered to my doorstep is as regressive as it would be to walk miles to a well with a bucket. Someone who would ask either now that there’s a better way is not someone I will do business with.
We UPS drivers at least get signatures for the damn things. Who would have thought the delivery drivers getting paid shitty wages would be working with thieves to augment their wages lmao
Really? Where at? Every phone delivery I’ve gotten via UPS does a ding, dong, dash (and sometimes not even ringing the bell). No I don’t have a release signed.
I have to either redirect it to UPS store (hard to do since it’s overnighted and I don’t want to pay an additional fee), or make sure I’m monitoring my camera for motion alerts all day.
FedEx too, even for packages marked signature required I’ve waited at home for them and the driver leaves the package and rushes off before I can even get to the door.
Do you have AT&T?
Apparently, those assholes didn’t stipulate signatures for the phones. I had one today and waited for the lady to answer her door. Stupid bastards.
I really do think UPS does a better job than FedEx overall, but I gotta say the last time UPS delivered a high ticket item to me, it was supposed to be signed for. The driver dropped it off, gave a knock on the door and immediately left. Did not wait, didn’t leave a tag, didn’t take it back. I reported it to them. I was across the country at the time and the original delivery estimate was supposed to be two days later, after my return home. It’s possible Best buy was the one that fucked up and gave wrong info to UPS though.
That is why apple is sending iPhone using UPS, I guess…
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FedEx is terrible in my area
FedEx is terrible in everyone’s area.
The big thing is unlike UPS, they use a lot of contractors for delivery, and well, you get what you pay for.
I ship quite a few things and I only use USPS and UPS. I also use pirate ship, which only has those two anyway, but I won’t use FedEx for a number of reasons.
FedEx has straight up forged my signature before
Had a delivery dude in the process of doing so when i opened the door, yada yada yada dude seemed like a meth head and i could barely understand him. Said whatever signed then took my package while he ran back to the van like i was gonna call the cops on him.
FedEx is amazingly bad
I’ve gone to just having stuff delivered to a place for pick up. It’s just so mush easier in the long run. As a bonus it forces to actually walk around my neighborhood.
In the UK you’re not getting a phone delivered to your house and left without providing a pin to the delivery driver.
I’m all for leaving low value items outside but phones and stuff, come on people.
In France you can have it delivered to a post office. To pick it up you’ll need to show a state id card as proof.
In Germany you have to show your ID card to get it, at least in theory.
At least in my area, theft really isn’t a thing. I don’t know anyone on my street who has had a package stolen, and I’ve ordered TVs, phones, consoles, etc, all of which could be pawned pretty easily.
So the security around these things really should take area into account. A densely populated area like NYC or SF would probably need more strict protections than a place like mine.
I think at lot has to do with the company. Like Amazon don’t care as they make so much it’s just not worth waiting around for PINs or signatures as it’ll cost them more than lost stock. Plus they probably have some insurance.
Right, and we’re talking about iPhones here, so Apple has certainly done the math on whether paying for the signature service costs more than buying insurance on the item.
As a customer, I don’t particularly care which they do. When I order things from smaller retailers, I usually have to sign. When I order from larger retailers, I usually don’t. Either way, I have never had a stolen package, and if I did, I’m confident I could report it and get a new one sent out quickly. If I had packages stolen frequently, I would expect the retailer to get suspicious and require signature and photo to make sure I’m not the one stealing them or something.
Apple don’t deliver their own parcels, at least in the UK, so that’s all on the courier. I was more referring to buying on contract from carriers anyway as this is also how they’re delivered and it’s the delivery companies that give drivers like 30 seconds per drop because they make more money delivering more parcels so it’s likely cheaper.
Right, and my point is that the carrier probably sells enough phones that insuring them could end up being cheaper than requiring a signature. So whether you buy from Apple or your local carrier probably wouldn’t matter, they’ll just mark it as a loss and send a new one.
And since the insurance is probably with the courier, the courier is the one that decides if a faster delivery is better than fewer stolen packages.
Last one I ordered was left inside a wheelie bin. Which my neighbour helpfully put out the next morning.
Which network? That’s madness.
Yeah that’s happened to me too.
Why do package delivery companies in the United States seem to just leave the package on the doorstep when the person isn’t home. That seems like such an obviously stupid thing to do.
Pretty much everywhere else the package delivery companies would either take the product back with them and deliver it on another day or contact the person via the contact details they have and request a safe place to leave it. Most delivery companies will let you specify this when you make the order.
Or if it’s not bin day they can just put it in the recycling bin.
Because if the delivery requires you to sign for it, the delivery driver will just walk up to your house and slap a “we missed you” sticker on your door and get right back in his truck without even attempting to deliver it. If they even bother getting out of the truck at all that is.
We don’t have enough PTO time to take entire days off from work just so we can be home for a delivery that doesn’t show up over and over.
I had that happen once, and it was a new laptop and I guess they were running late that day.
Meanwhile I’ve had FedEx give me the “sorry we missed you” email as their truck is still speeding away from my house
I’ll tell you why. Time.
I used to live two hours away from a UPS delivery hub. it could take weeks for me to get a delivery from UPS after I was supposed to get it.
they used to not deliver packages unless you were there. I missed the first delivery, the next two times they never showed up and said they did.
over two months later I finally had to drive two hours to the distribution hub and claim my package.
I had no option of who to ship my package with. that was entirely left up to the seller.
I now live 15 minutes away from the same distribution hub and it STILL takes a month extra to get my packages.
this is why I tell every delivery service to just leave it at the door.
our options suck, sellers refuse to use USPS because we have a corrupt bitch running it that’s running it into the ground, and I just don’t have the time to wait 3-4 times the shipping length for products I bought.
Wow, you must live in the Bermuda Triangle or something. The latest I’ve had a package be delivered is like 2 days, and usually my packages get here early. It doesn’t matter if it’s USPS, UPS, FedEx, DHL, OnPoint (or whatever it’s called), or some other random carrier, I’ve never had a package stolen, lost, or significantly damaged. FedEx seems more likely to be a day or two late, Amazon, UPS, and USPS are usually a day early, and the others are less consistent.
That said, I live pretty close to an Amazon warehouse, my USPS office seems to be a regional hub, and I’m just outside the area for the worst FedEx in the state. It’s probably because I’m just outside a larger metro area of a smaller state, but honestly, my delivery service rocks.
Why do package delivery companies in the United States seem to just leave the package on the doorstep when the person isn’t home. That seems like such an obviously stupid thing to do.
Because no one forces them to.
In Germany they give it to your neighbor. Kinda drives me crazy, especially for security hardware
Many areas in the u.s. are spread out pretty far. If the office isn’t open when I get off of work then I can’t pick it up. There’s a lot of post offices, even small towns have one, so that’s not such a big deal. Amazon, FedEx, and UPS offices are few and far between. I couldn’t even tell you where I found pick up one of their packages in my area.
If it’s a phone I wouldn’t want it left on my porch. But literally anything else? Leave it there. I don’t want to go out of my way to pick up a USB cable that was ordered online.
But we don’t all have houses large enough where navigating it constitutes a chore.
Do you not go to work?
With varying degrees of success, you can create accounts with the delivery companies & specify what you want done with your pkg. Deliver to any address you like, or hold at facility or an access point. This is your best option, to dig a little deeper, take some time & really take control of how you want your deliveries. As best you can. 🙂
With most US residential pkgs, it is left because it’s easy & economical. A third to half of the time, it’s cheap bullshit. Theft or loss is often not a big enough problem to warrant not delivering the first time.
Calling every person that doesnt receive their pkg in person is patently ridiculous. Full-time drivers have anywhere from 130 stops to 300+ stops. Let’s say 2/3 don’t accept the pkg in person (it’s more than 2/3); that is 86-200+ phone calls or 86-200+ stops’ worth of pkgs, per driver, to be recycled back through facility.
The first time most residential pkgs are attempted delivery, the shipping company makes like 5-10¢ on that pkg. Say it goes back to facility, to be delivered tomorrow, as you said. That very low value pkg, to be recycled back into the system & taking up space, to be processed & put on a truck for delivery the next day, to be delivered for basically no profit/breakeven. Awesome 👍🏻👍🏻👍🏻👍🏻👍🏻. Let’s say 2nd attempt is unsuccessful, and we can’t just leave the package on the doorstep when the person isn’t home because that’s such an obviously stupid thing to do. Driver starts swearing, sticks another notice on the door, 5+ people handle the pkg again…you know the deal…and the 3rd day it is delivered at a loss or, if failed, is held at facility for customer pickup. The company has lost money, and on some cheap foreign-made t-shirts from Kohl’s, no less.
In short: they’re doing the best they can, every single day, by the numbers. 🙂 Looking at the big picture, it works pretty well! Except for Amazon, they suck, but everybody keeps giving them money so basically they can fail up forever until that changes.
Hope this sheds some light on how logistics work behind the scenes. Leave some snacks, drinks out for your delivery drivers! The real-life Santas!
Aren’t these things trackable? Don’t phones have an IMEI and can’t they be remote-bricked if stolen?
I mean, police don’t care, but Apple could render these useless if they wanted to.
Not completely bricked, but they can be blacklisted from all carriers
I mean it still makes a great camera, even if imei is blacklisted.
I don’t even use SIM cards, for security, so I literally wouldn’t notice.
Generating planet-harming e-waste out of brand new phones to spite thieves who are largely motivated by economic desperation…
What an American idea.
Edit: Your downvotes have changed my mind. Now I love corpo killswitches on all of the devices I own. /s
Well the thieves should be stealing from corporations and not peoples houses. That’s something I can get behind.
Not bricking these devices will just mean that more people do it.
The US isn’t as bad as some Americans. In Ecuador it’s literally illegal for any business to sell used phones. The reason is to discourage phone theft.
Its really sad :(
🤔and no used phones leave the country??
I really don’t know what happens to them. I suspect they just get thrown in the trash. But the phones here are cheap Chinese trash that break pretty fast anyway
I’m about to take all your shit out of economic desperation…it’d be one thing if we didn’t have literal free food everywhere and free shelter may not be what you like but it’s there plus we give fucking smartphones away for free in the USA.
Thinking when the “leaving packages before door” will stop (by shops refusing to send it that way due to cost related to stealing)
It’s a bit of a rock and a hard place for then. If you won’t leave my package and I have to be there or go somewhere else to pick it up? I’m not ordering your shit.
That’s pretty much how the rest of the world works, either delivery to pickup points or delivery to person only
Really? At least 90% of packets I get are deposited without signature.
I think it is necessary to make a difference between delivering cheap stuff and a new iPhone or laptop.
That’s fair, I don’t typically order really expensive stuff. I just think that if I have to go to a store to pick up my package of small cheap shit then I might as well drive all the way to the store and buy the stuff there in the first place. Why order it online and pay shipping then?
I for one prefer pick-up spots as there’s “always” someone there, convenient for the driver and myself.
Big steel box with a one-way door and keyed access anchored into concrete next to your door, with a sign saying to drop packages into it. That’s what I’ve started seeing some people do. Basically, a personal mail deposit box.
Won’t they just put the package in front of the box?
Yes, if they are working with the thief. I’m dumb. It’s still early.
I’ve seen seasonal properties with one-way mail chutes. Looks like a mailbox, but with a deep, locking mail storage container. The lock is a deterrent as well as obscuring how many weeks of mail any one home has. Of course that would only work for small packages (like phones), but it’s better than nothing!
You’re saying you prefer it when the delivery man leaves your expensive gear in your porch, so thieves can pick it up?
In this case why order anything? You might as well leave cash on your porch.
Generally, phone delivery requires the residents signature at the time of delivery. At least that has been the case with T-Mobile and Verizon in my experience. Does AT&T not require signature?
It’s in the article. Most of the time they don’t, but in areas where theft is an issue they do. But I’m guessing they haven’t caught on yet to change the signature policy.
It’s unfortunate that the signature requirement isn’t a standard policy for all.
Nothing would ever get delivered.
This just happened to a friend of mine on Wednesday. Had a new phone from AT&T delivered, and was almost immediately taken from their porch. Their doorbell camera caught both the delivery and the theft.
PSA. Send stuff to your local post office and then go pick it up.
And then there’s Kansas City…
I wonder if this is similar to when weev & Goatse Security “hacked” AT&T by discovering that their website for managing iPad accounts was so poorly designed that you could just change the account number in the website’s URL to access other people’s accounts.
Bring back chopping off hands for thieves.
